Account Fees Payable

Fees and ChargesViola Black Viola Black Premium
Monthly FeeFree£4 per month
Card Fee£2.99 standard card
£6.99 branded card*
Free standard card
£6.99 branded card*
Additional CardN/A£1.50 virtual card
£2.99 standard card
£6.99 branded card*
Replacement Card
(Lost/stolen/damaged replacement card)
£2.99 standard card
£6.99 branded card*
£2.99 standard card
£6.99 branded card*
Card Delivery TimesWithin 10 working daysWithin 10 working days
Account/Card Cancellation Fee£5FREE
Minimum Load£10£10
Family FeatureN/A£1.50 per child/ per month - Upgrade to a branded card for £6.99*
Transactions and Purchases Viola Black Viola Black Premium
UK PurchasesFree Free
European PurchasesFree Free
International PurchasesFree Free
ATM Withdrawal UK£2.90£2.90
ATM Withdrawal Europe£2.90£2.90
ATM Withdrawal outside Europe £2.90 £2.90
MasterCard ATM Conversion Rate3.05% ATM withdrawal in a currency other than the currency of the card ATM 3.05% ATM withdrawal in a currency other than the currency of the card ATM
Fund Movements and Transfer Fees Viola BlackViola Black Premium
All transactions to Viola account holdersFree Free
Next day transfer from accountFree Free
Same day Faster Payment transfer from accountFreeFree
Account to account TransferFreeFree
Same day transfer from account (CHAPS)£15£15
Other Fees Viola BlackViola Black Premium
Balance EnquiryFreeFree
ATM Balance EnquiryFreeFree
SMS AlertsFreeFree
Email AlertsFreeFree
Call costs to Customer ServicesStandard geographical rateStandard geographical rate
Direct Debit Setup FeeFreeFree
Direct Debit Monthly FeeFreeFree
Direct Debit Amendment FeeFreeFree
Direct Debit Cancellation FeeFreeFree
Direct Debit Collection FeeFreeFree
Declined Transaction Fee£0.30£0.30
False Charge back fee£30£30
*Coming Soon

Viola Black Premium – Sending Money Abroad

Local Payments (also known as ‘regular payments’)Charges to CustomersTransaction Minimum limitTransaction Maximum Limit
1. Currency Transaction: GBP, USD, EUR0.75% of the TransactionAny transaction below £150 will have an added fee of £0.75Any amount above £150 will have no added fees
2. Currency Transaction: NOK, DKK, SEK, PLN, AUD0.75% of the TransactionAny transaction below £175 will have an added fee of £1Any amount above £175 will have no added fees
3. Currency Transaction: SGD, MXN, HUF, CZK, CAD, INR, MYR0.75% of the TransactionAny transaction below £400 will have an added fee of £1.50Any amount above £400 will have no added fees
4. Currency Transaction: PHP, HKD0.75% of the TransactionAny transaction below £750 will have an added fee of £3.50Any amount above £750 will have no added fees